ODFL Wins Quality Award For 9th Year

by Jake Tully - Published: 11/26/2018

Earlier this week, North American-based commercial transportation provider Old Dominion Freight Line was announced as the top national LTL carrier for quality for MASTIO Quality Award survey’s 14th year.

Sources at Old Dominion Freight Line report this award marks the company’s ninth year that is has earned the number one spot in survey’s rankings.

“This is quite an honor to win this award for the ninth year running. I am very proud of our people and the lengths they go to every day to exceed our customers’ expectations,” said Greg Gantt, President and CEO of Old Dominion Freight Line. “We are honored that our customers recognize the hard work, responsiveness and care the OD family puts into servicing their business. This reinforces our focus on delivering premium service at a fair price.”

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Kevin Huntsman, Senior Vice President at Mastio & Company reports that the ranking of Old Dominion Freight Lines as the top company in the survey was compiled looking at the company’s comprehensive presence and performance in the trucking industry.

“In the annual MASTIO survey, we ask LTL industry customers how important a variety of attributes are in their decision to use one company over another,” said Kevin Huntsman, Senior Vice President from Mastio & Company. “We then look at how those attributes impact ‘overall performance’ and ‘likelihood to recommend.’ While there was some shifting of companies on the lower rankings of the list, Old Dominion was rated No. 1 among national LTL carriers.”

Mastio & Company reportedly interviewed 1,726 decision-makers in the trucking industry between June and November of this year in order to compile 2018 study findings.

More information on Old Dominion Freight Lines may be found at the company’s site.