Roadrunner Freight Launches New App To Improve Independent Contractor Experience

by Jake Tully - Published: 4/10/2019

Earlier this month, Illinois-based Roadrunner Freight, a unit of Roadrunner Transportation Systems announced the release of a mobile application, HAUL NOW, aimed at aiding the company’s independent contractors.

According to Roadrunner Freight, the release of the application will allow for an increased visibility of available loads within Roadrunner’s network as well as allowing online booking and improved communication between drivers and dispatch.

“Continued investment in technology, starting with this app, advances our mission of being the destination of choice for independent contractors and drivers,” said Frank Hurst, President of Roadrunner Freight. “This is a huge step in improving the transparency of our network and streamlining communication between Roadrunner Freight and our customers, independent contractors and partners.”

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Hurst reports that by using feedback from the company’s independent contractors, Roadrunner has been able to customize the application in order to best optimize it for drivers.

Additionally, Roadrunner report that the HAUL NOW app will allow drivers to access historical dispatch loads, settlement information and documents as well as access to directions to service centers.

Roadrunner reports that with more than 2,000 independent contractors, company drivers and team members in addition to 1,900 trailers, the company has placed importance on reviewing technological improvements that benefit the driver.

“Constantly focusing on technology enhancements is crucial in our industry and extremely important to our company,” said Michael Rapken, Chief Information Officer at Roadrunner Transportation Systems. “The launch of this application is just one of the ways we are using technology to emphasize the driver experience. Driver safety is a priority for Roadrunner Freight, therefore, our app requires users to declare that their vehicle is in park to eliminate driver distractions.”

More information on Roadrunner Freight and the HAUL NOW application may be found at the company’s site.